Freshdesk email to ticket, with the fields filled in
Freshdesk turns an email into a ticket. It does not read what is inside it. Parseur is an AI email parser that makes Freshdesk create ticket from email data with every field extracted first: requester, priority, order number, or whatever your team needs. Each ticket lands in the right queue with the right values, and nobody retypes anything.
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Web form submissions
Parseur extracts name, email, subject, and message from the notification emails your website or contact form sends, and Zapier creates the Freshdesk ticket and contact in seconds. Work orders and support requests included.
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Monitoring and system alerts
Parseur pulls host, severity, and error text out of alert emails from your monitoring tools. Each alert becomes a Freshdesk ticket with the priority already set, so on-call agents open a ticket instead of an inbox.
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Order and refund requests
Parseur captures order number, customer, and reason from order confirmations and refund emails. Zapier files a typed ticket in Freshdesk, or adds a note to the existing one, for the support team to resolve.
How the Freshdesk integration works
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1. Create your Parseur mailbox
- Sign up and get a dedicated email address where your documents land.
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2. Forward your emails
- Send emails manually or set up auto forwarding so every new one arrives on its own.
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3. AI extracts the data
- Parseur reads each email and pulls out the fields you need as structured data.
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4. Data lands in Freshdesk
- Zapier picks up the parsed data and sends it to Freshdesk in real time.
What is Parseur?
Parseur is a powerful document processing software to extract text from emails, PDFs and documents and automate your workflow. All Parseur features.
What is Freshdesk?
As a ticketing software, Freshdesk allows businesses to effectively manage their customer support in one place. It can be classified as a helpdesk tool that helps to track, monitor, and resolve customers' queries and complaints. In other words, Freshdesk is a cloud-based online customer software tool with comprehensive features to create tickets from emails.
What is Zapier?
Zapier is a cloud automation tool that connects apps together. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration.
Trusted for Zapier email workflows in production
BuildYourBnB, a short-term rental business hosting over 10,000 guests per year, uses Parseur with Zapier to route guest email data into Slack and Airtable automatically, the same Zapier-based setup this Freshdesk integration uses. Founder Boris Mordkovich tested Parseur against Zapier's own email parser and found it more accurate on the rich HTML emails that platforms send.
- Guests hosted per year on Parseur-powered workflows
- 10,000+
- Documents processed by Parseur since 2016
- 100M+
- Parseur rating on Capterra and GetApp
- 5/5
If you are in back-office management and support, it can get time-consuming creating different support tickets from diverse emails, especially if you need to extract different information each time you receive an email.
This is where Parseur comes in!
As a powerful email parsing tool, Parseur is integrated with advanced features, facilitating the extraction of specific data from emails and converting them into structured data.
Why use an email parser with FreshDesk?
By combining FreshDesk with Parseur, you can set up an automated data entry workflow to manage your incoming emails and automated notifications directly in FreshDesk.
Parseur integration with FreshDesk allows you to:
- Create a ticket
- Create a company
- Create a contact
- Add a note to a ticket
- Create a forum, forum topic, and forum category
Below are a few examples of how our happy clients use Parseur and Freshdesk:
- Create a ticket and contact when a user fills in a webform for a work order or support request
- Add a note to a ticket when a user replies to an email conversation
- Create a ticket when a monitoring system sends an alert via email
What do you need to get started?
- A Parseur mailbox
- A Freshdesk account
- A Zapier account
Let's see how that works!
Step 1: Create your free Parseur account
If not done already, sign up to Parseur. Parseur is free to start with and you get access to all features!
Once your account is created, you will be directed to the next page to create your mailbox. Follow the on-screen tutorial or check instructions here and get your mailbox ready within seconds!
Step 2: Forward an email sample you want to convert into ticket
You will receive an email address for your mailbox so that you can forward your emails to it. Let's take the case where your customers send in support requests via the webform on your website.
Step 3: Use AI to extract ticket data in email
Once email is received, Parseur will use AI to identify and extract data instantly.
Select the text that you want to extract and create respective fields.
Go to the Document section and open the email you just sent. On the right, you'll find the data extracted by Parseur.
From now on, every similar email sent to your Parseur mailbox will be automatically processed and its data extracted.
Step 4: Send extracted data to Freshdesk
At this point, you should already have created a Zapier account.
In Parseur, click on "Export" and "Zapier" in your mailbox. You will find a list of applications where you can search for "Freshdesk"
Then, click on "Create Zap", this will open your Zapier dashboard.
Connect your Parseur account and select your mailbox
Zapier will retrieve the last parsed email data from your mailbox
Zapier will now create the ticket in Freshdesk, where you will be asked to sign in to your Freshdesk account as well.
Once done, you can use extracted data from Parseur to customize the ticket.
You can select which type of ticket it is; in this case, it will be a refund one.
When all the information has been filled in, click on "continue" and Zapier will create a new item in Freshdesk.
Don't forget to turn the zap on!
An email parser helps you automate the ticketing system and send real-time data to the customer support software. Your support teams will have more time to resolve tickets as the whole helpdesk process will be automated! The same approach applies whichever platform you run, and the wider picture of how email ticketing works when the fields are read before the ticket is created is covered separately.
I love the fine-tuning capabilities and it's a reasonable pricing model
-- Swagg Seats
