Create new Freshdesk tickets from emails

If you are in back-office management and support, it can get time-consuming creating different support tickets from diverse emails, especially if you need to extract different information each time you receive an email.

This is where Parseur comes in!

As a powerful email parsing tool, Parseur is integrated with advanced features, facilitating the extraction of specific data from emails and converting them into structured data.

Why use an email parser with FreshDesk?

By combining FreshDesk with Parseur, you can set up an automated data entry workflow to manage your incoming emails and automated notifications directly in FreshDesk.

Parseur integration with FreshDesk allows you to:

• Create a ticket
• Create a company
• Create a contact
• Add a note to a ticket
• Create a forum, forum topic, and forum category

Below are a few examples of how our happy clients use Parseur and Freshdesk:

• Create a ticket and contact when a user fills in a webform for a work order or support request
• Add a note to a ticket when a user replies to an email conversation
• Create a ticket when a monitoring system sends an alert via email

What do you need to get started?

• A Parseur mailbox
• A Freshdesk account
• A Zapier account

Let's see how that works!

Step 1: Create your free Parseur account

If not done already, sign up to Parseur. Parseur is free to start with and you get access to all features!

Once your account is created, you will be directed to the next page to create your mailbox. Follow the on-screen tutorial or check instructions here and get your mailbox ready within seconds!

Step 2: Forward an email sample you want to convert into ticket

You will receive an email address for your mailbox so that you can forward your emails to it. Let's take the case where your customers send in support requests via the webform on your website.

Step 3: Use AI to extract ticket data in email

Once email is received, Parseur will use AI to identify and extract data instantly.

Select the text that you want to extract and create respective fields.

Go to the Document section and open the email you just sent. On the right, you'll find the data extracted by Parseur.

From now on, every similar email sent to your Parseur mailbox will be automatically processed and its data extracted.

Step 4: Send extracted data to Freshdesk

At this point, you should already have created a Zapier account.

In Parseur, click on "Export" and "Zapier" in your mailbox. You will find a list of applications where you can search for "Freshdesk"

Then, click on "Create Zap", this will open your Zapier dashboard.

Connect your Parseur account and select your mailbox

Zapier will retrieve the last parsed email data from your mailbox

Zapier will now create the ticket in Freshdesk, where you will be asked to sign in to your Freshdesk account as well.

Once done, you can use extracted data from Parseur to customize the ticket.

You can select which type of ticket it is; in this case, it will be a refund one.

When all the information has been filled in, click on "continue" and Zapier will create a new item in Freshdesk.

Don't forget to turn the zap on!

An email parser helps you automate the ticketing system and send real-time data to the customer support software. Your support teams will have more time to resolve tickets as the whole helpdesk process will be automated!

I love the fine-tuning capabilities and it's a reasonable pricing model

-- Swagg Seats