How is Parseur different from the ConnectWise Email Connector parsing rules?

The ConnectWise Email Connector matches the sender address to a contact and applies parsing rules to keywords in the subject line, while Parseur extracts named fields from the full body of the email. Parseur's built-in AI reads the client name, device, severity, and issue description wherever they appear in the message, then Zapier writes them into the ConnectWise ticket fields. You keep the Email Connector for plain client emails and add Parseur for anything the subject line does not carry.

How does Parseur create a ConnectWise ticket from an email?

Parseur receives the email at a dedicated mailbox address, its built-in AI extracts the fields you named, and a Zapier connection sends them to ConnectWise Manage as a new ticket in real time. The Zapier actions available are create or update ticket, create or update company, create contact, and create ticket note. Setup is point and click, with no code and no parsing rules to maintain.

Can Parseur create ConnectWise tickets from monitoring alerts sent by a generic noreply address?

Yes. Parseur reads the company, site, or device name from inside the alert instead of relying on the sender address, so alerts from a single noreply mailbox can still land under the right ConnectWise company. Map the extracted severity to a ConnectWise priority and the alert type to a board in Zapier, and every alert arrives already triaged.

Can Parseur update an existing ConnectWise ticket instead of creating a duplicate?

Yes. Parseur can extract the ticket number from a reply or a repeat alert, and the Zapier step then uses the update ticket or create ticket note action instead of creating a new one. That keeps a client conversation or a recurring disk-space warning on one ticket rather than flooding the board.

Which ConnectWise ticket fields can Parseur fill in?

Parseur can extract any data visible in the email, and Zapier maps each field to a ConnectWise ticket field such as company, contact, summary, initial description, board, priority, type, and configuration. Fields that are not present in the email can be given a fixed default in Zapier, for example a default board for all alerts from one tool.

Do all my clients need to write their emails the same way?

No. Parseur's built-in AI extracts the fields you request from any email layout, so requests from dozens of client domains, each written differently, flow into the same ConnectWise workflow without a rule per sender. The same applies to alerts from different RMM, backup, or security tools.

Do I need a developer to connect Parseur to ConnectWise Manage?

No. Parseur connects to ConnectWise Manage through Zapier , so the whole setup is done in a browser: forward emails to your Parseur mailbox, name the fields to extract, and map them to ConnectWise fields in a Zap. Teams that prefer Make or n8n can use those instead, with the same Parseur mailbox.

Is it safe to send client support emails through Parseur?

Yes. Parseur is GDPR compliant and SOC 2 Type II compliant, data is transferred to Zapier and ConnectWise over HTTPS, and every processed email stays visible in your Parseur mailbox so you can audit or correct any extraction. You control retention, and nothing is shared with other customers.

Parseur integration

ConnectWise Email Parser - Turn Emails Into Tickets

Parseur is an AI email parser for ConnectWise Manage. It extracts client, contact, and issue details from emails and alerts, then creates the ticket via Zapier.

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Parseur

ConnectWise Manage

Use cases

Email to ConnectWise ticket, with the fields already filled in

ConnectWise's Email Connector reads the sender and a few subject keywords. The rest of the email is on your dispatcher to retype. Parseur is an AI email parser for ConnectWise that reads the whole message, pulls out the client, contact, device, and issue, and hands them to Zapier to create or update the ticket. The same email ticketing pattern, minus the copy and paste.

Client support requests: Parseur extracts the requester, company, affected system, and problem summary from emails sent to your support address, whatever shape each client writes them in. Zapier creates the ConnectWise ticket with those fields set, or adds a note when the reply belongs to an open ticket.
Monitoring and backup alerts: Parseur captures site, device name, severity, and alert type from RMM, backup, and security notifications sent by a generic noreply address. Each alert lands on the right ConnectWise board with the right company and priority, no sender matching needed.
Web form and portal notifications: Parseur turns the notification emails your website form, client portal, or vendor tools send into structured data, and Zapier creates the ConnectWise contact, company, or ticket from it the moment the email arrives.

How it works

How the ConnectWise Manage integration works

Set it up once. Every new email is parsed and delivered on its own after that.

1. Create your Parseur mailbox: Sign up and get a dedicated email address where your documents land.
2. Forward your emails: Send emails manually or set up auto forwarding so every new one arrives on its own.
3. AI extracts the data: Parseur reads each email and pulls out the fields you need as structured data.
4. Data lands in ConnectWise Manage: Zapier picks up the parsed data and sends it to ConnectWise Manage in real time.

What is Parseur?

Parseur is a powerful document processing software to extract text from emails, PDFs and documents and automate your workflow. All Parseur features.

What is ConnectWise Manage?

ConnectWise Manage is the leading business operating system for IT service providers, MSPs, integrators & developers. It offers a complete Help Desk platform to support your IT organization leveraging business automation.

What is Zapier?

Zapier is a cloud automation tool that connects apps together. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration.

Trusted for Zapier workflows in production

BuildYourBnB, a short-term rental business hosting over 10,000 guests per year, uses Parseur with Zapier to route email data into its tools automatically, the same setup this email to ConnectWise integration uses. Founder Boris Mordkovich tested Parseur against Zapier's own email parser and found it more accurate on the rich HTML emails that platforms send.

Guests hosted per year on Parseur-powered workflows: 10,000+
Documents processed by Parseur since 2016: 100M+
Parseur rating on Capterra and GetApp: 5/5

Read the full BuildYourBnB story →

Create ticket in ConnectWise Manage from data received by email

ConnectWise Help Desk platform allows you to manage every aspect of your IT organization, from answering user requests to performing preventive and corrective maintenance following ITSM best practices. Sometimes, an action has to be initiated when a new email is received.

This is where Parseur comes in. Parseur converts emails into structured data. Bringing Parseur and ConnectWise together, you can automatically extract text from emails to create or update a ticket in ConnectWise. It'll free your IT staff from the copy/paste treadmill of syncing the support mailbox with your ticketing tool and let them focus on value added activities. This is the same email ticketing pattern that works in front of any help desk: read the request first, then create the ticket with the fields already filled in.

Parseur integration with Connectwise Manage allows you to:

Create or update ticket
Create or update company
Create contact
Create ticket note

For example, here are a few examples of how our users use Parseur and ConnectWise:

Create a ticket when a user ask for support by email and/or via a webform
Update a ticket when a user replies to an email conversation
Create a ticket when a monitoring system sends an alert via email

Using Parseur, you can extract text from any email and sync it with your Help Desk platform in real time automatically. Stop manually copying and pasting information and take your IT Support automation to the next level. The time you save by setting up autonation can reduce your TCO by an order of magnitude!

How this Email to ConnectWise integration works

A new email notification is received in your Parseur mailbox
Parseur extracts the relevant information and sends the data to Zapier
Zapier sends the data your ConnectWise Account to create (or update) a ticket or contact

What you will need

To use this integration you will need:

A Parseur account with a configured mailbox
A ConnectWise Manage account
A Zapier account with a Zap between Parseur and ConnectWise set up

Going further

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Scales from point-and-click to API

Frequently Asked Questions

Common questions about using Parseur as an email parser for ConnectWise Manage.

: The ConnectWise Email Connector matches the sender address to a contact and applies parsing rules to keywords in the subject line, while Parseur extracts named fields from the full body of the email. Parseur's built-in AI reads the client name, device, severity, and issue description wherever they appear in the message, then Zapier writes them into the ConnectWise ticket fields. You keep the Email Connector for plain client emails and add Parseur for anything the subject line does not carry.
: Yes. Parseur reads the company, site, or device name from inside the alert instead of relying on the sender address, so alerts from a single noreply mailbox can still land under the right ConnectWise company. Map the extracted severity to a ConnectWise priority and the alert type to a board in Zapier, and every alert arrives already triaged.
: Parseur can extract any data visible in the email, and Zapier maps each field to a ConnectWise ticket field such as company, contact, summary, initial description, board, priority, type, and configuration. Fields that are not present in the email can be given a fixed default in Zapier, for example a default board for all alerts from one tool.
: No. Parseur connects to ConnectWise Manage through Zapier, so the whole setup is done in a browser: forward emails to your Parseur mailbox, name the fields to extract, and map them to ConnectWise fields in a Zap. Teams that prefer Make or n8n can use those instead, with the same Parseur mailbox.
: Parseur receives the email at a dedicated mailbox address, its built-in AI extracts the fields you named, and a Zapier connection sends them to ConnectWise Manage as a new ticket in real time. The Zapier actions available are create or update ticket, create or update company, create contact, and create ticket note. Setup is point and click, with no code and no parsing rules to maintain.
: Yes. Parseur can extract the ticket number from a reply or a repeat alert, and the Zapier step then uses the update ticket or create ticket note action instead of creating a new one. That keeps a client conversation or a recurring disk-space warning on one ticket rather than flooding the board.
: No. Parseur's built-in AI extracts the fields you request from any email layout, so requests from dozens of client domains, each written differently, flow into the same ConnectWise workflow without a rule per sender. The same applies to alerts from different RMM, backup, or security tools.
: Yes. Parseur is GDPR compliant and SOC 2 Type II compliant, data is transferred to Zapier and ConnectWise over HTTPS, and every processed email stays visible in your Parseur mailbox so you can audit or correct any extraction. You control retention, and nothing is shared with other customers.