Convert emails into ConnectWise Manage tickets

Create ticket in ConnectWise Manage from data received by email

ConnectWise Help Desk platform allows you to manage every aspect of your IT organization, from answering user requests to performing preventive and corrective maintenance following ITSM best practices. Sometimes, an action has to be initiated when a new email is received.

This is where Parseur comes in. Parseur converts emails into structured data. Bringing Parseur and ConnectWise together, you can automatically extract text from emails to create or update a ticket in ConnectWise. It’ll free your IT staff from the copy/paste treadmill of syncing the support mailbox with your ticketing tool and let them focus on value added activities.

Parseur integration with Connectwise Manage allows you to:

• Create or update ticket
• Create or update company
• Create contact
• Create ticket note

For example, here are a few examples of how our users use Parseur and ConnectWise:

• Create a ticket when a user ask for support by email and/or via a webform
• Update a ticket when a user replies to an email conversation
• Create a ticket when a monitoring system sends an alert via email

Using Parseur, you can extract text from any email and sync it with your Help Desk platform in real time automatically. Stop manually copying and pasting information and take your IT Support automation to the next level. The time you save by setting up autonation can reduce your TCO by an order of magnitude!

How this Email to ConnectWise integration works

• A new email notification is received in your Parseur mailbox
• Parseur extracts the relevant information and sends the data to Zapier
• Zapier sends the data your ConnectWise Account to create (or update) a ticket or contact

What you will need

To use this integration you will need:

• A Parseur account with a configured mailbox
• A ConnectWise Manage account
• A Zapier account with a Zap between Parseur and ConnectWise set up