Convert emails into ConnectWise Manage tickets


ConnectWise Help Desk platform allows you to manage every aspect of your IT organization, from answering user requests to performing preventive and corrective maintenance following ITSM best practices. Sometimes, an action has to be initiated when a new email is received.
This is where Parseur comes in. Parseur converts emails into structured data. Bringing Parseur and ConnectWise together, you can automatically extract text from emails to create or update a ticket in ConnectWise. It’ll free your IT staff from the copy/paste treadmill of syncing the support mailbox with your ticketing tool and let them focus on value added activities.
Parseur integration with Connectwise Manage allows you to:
For example, here are a few examples of how our users use Parseur and ConnectWise:
Using Parseur, you can extract text from any email and sync it with your Help Desk platform in real time automatically. Stop manually copying and pasting information and take your IT Support automation to the next level. The time you save by setting up autonation can reduce your TCO by an order of magnitude!
What you will need
To use this integration you will need:
Parseur is a powerful document processing software to extract text from emails, PDFs and documents and automate your workflow. All Parseur features.
ConnectWise Manage is the leading business operating system for IT service providers, MSPs, integrators & developers. It offers a complete Help Desk platform to support your IT organization leveraging business automation. More about ConnectWise Manage.
Zapier is a cloud automation tool that connects apps together. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration.
Automate text extraction from emails, PDFs and spreadsheets.
Save hundreds of hours of manual work.
Embrace work automation.