Articles tagged 'Helpdesk'

Cover image for Create new Freshdesk tickets from emails

Create new Freshdesk tickets from emails

If you are in back-office management and support, it can get time-consuming creating different support tickets from diverse emails, especially if you need to extract different information each time you receive an email. This is where Parseur comes in! As a powerful email parsing tool, Parseur is integrated with advanced …

Cover image for Convert emails into ConnectWise Manage tickets

Convert emails into ConnectWise Manage tickets

Create ticket in ConnectWise Manage from data received by email ConnectWise Help Desk platform allows you to manage every aspect of your IT organization, from answering user requests to performing preventive and corrective maintenance following ITSM best practices. Sometimes, an action has to be initiated when a new email is …