Articles tagged 'Customer support'

Cover image for Create new Freshdesk tickets from emails

Create new Freshdesk tickets from emails

If you are in back-office management and support, it can get time-consuming creating different support tickets from diverse emails, especially if you need to extract different information each time you receive an email. This is where Parseur comes in! As a powerful email parsing tool, Parseur is integrated with advanced …

Cover image for Parseur has helped me parse emails in an elegant way

Parseur has helped me parse emails in an elegant way

Pros The things I like most about Parseur is that it is so well thought out. The interface makes sense, the tooltips are contextual and help by walking me through the steps. The parsing engine seems to work well thus far and their support is responsive. Cons For some reason …

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